Consumer information
Resolving consumer disputes.
If you have a question about an Adamastor service, start by contacting us. You can also turn to the competent bodies to resolve a consumer dispute.
Home / Dispute resolution
First contact
We are here to listen and help find a solution.
Send your enquiry to info@adamastor.org.pt, describing the service and the problem. If you have already contacted us and the issue persists, you can ask a consumer alternative dispute resolution body for support.
This information concerns disputes arising from the purchase of goods or services. For questions about youth projects or activities, use our general contact details.
Alternative dispute resolution
A way to find a solution.
Alternative dispute resolution bodies help consumers and service providers resolve disputes outside the courts, including through mediation, conciliation or arbitration, according to their remit and the applicable rules.
Consult the competent body
Portugal’s Directorate-General for Consumers provides a list and map of recognised bodies in Portugal.
CNIACC
The National Centre for Information and Arbitration of Consumer Disputes provides information and handles cases within its territorial and subject-matter jurisdiction.
Complaints Book
You can also submit a complaint through the official online portal.
Update note
The former European ODR portal has closed.
The European online dispute resolution platform stopped accepting complaints in March 2025 and was discontinued in July 2025. The link on the previous page has therefore been removed. Consult the updated list of alternative dispute resolution bodies.